Service & Warranty Essentials for Residential Construction (2-Part Webinar)

Service & Warranty Essentials for Residential Construction (Webinar)

Presented by Rylan Business Consulting and Construction Management

Dates & Times
Tuesday, October 28, 2025 | 6–8 pm (PST)
Wednesday, October 29, 2025 | 6–8 pm (PST)

Format
Live virtual training, delivered in two 2-hour sessions.
Hosted on Zoom — a secure link will be emailed once registration is confirmed.
Total: 4 CPD hours | 4 CPD points

Course Overview

Strong service and warranty practices go beyond compliance — they protect your business, build trust, and create exceptional customer experiences.

This interactive two-part webinar is designed specifically for residential construction professionals. You’ll learn how to set clear client expectations, define what excellent customer service looks like, and build a service and warranty strategy that safeguards both you and your clients.

You’ll also explore the 2-5-10 Home Warranty program, quality management best practices, and dispute-resolution techniques that strengthen communication and client satisfaction.

What You’ll Learn

• How to set client expectations from day one

• Five key elements of service excellence

• The role of clear communication in service and warranty success

• Proactive vs. reactive quality management

• Risk response and mitigation strategies

• A step-by-step project handover process with the right documentation

Why Join

By the end of this course, you’ll have practical strategies, templates, and tools you can immediately apply to your residential construction projects. You’ll earn 4 CPD points (BC Housing) and 1 Gold Seal credit (Canadian Construction Association)—recognized across Canada—while gaining the confidence to manage service and warranty with professionalism and efficiency.

This industry-accredited training provides valuable professional development for builders and contractors looking to strengthen their approach to customer service, quality management, and project delivery.

📧 Questions? Contact: lgobert@rylanbc.ca