Service & Warranty Essentials Workshop (2-Part Webinar)

Service & Warranty Essentials (Webinar)
Presented by Rylan Business Consulting and Construction Management

Dates & Times

• Tuesday, October 28, 2025 | 6–8 pm (PST)
• Wednesday, October 29, 2025 | 6–8 pm (PST)

Format

• Live virtual training, delivered in 2 sessions (2 hours each)
• Hosted on Zoom – A secure link to join will be emailed to you once your registration is confirmed.
• Total: 4 CPD hours | 4 CPD points

Course Overview

Strong service and warranty practices aren’t just about compliance—they’re about protecting your business, building trust, and delivering customer experiences that stand out.

In this interactive two-part webinar, you’ll gain the tools and confidence to:

• Define what excellent customer service looks like in residential construction.
• Build an effective service and warranty strategy that protects both you and your clients.
• Understand the 2-5-10 Home Warranty program and how it impacts contractors, clients, and subtrades.
• Plan ahead for quality management and learn how to avoid common pitfalls that lead to dissatisfied clients.
• Navigate disputes with confidence by sharpening your negotiation and problem-solving skills.

What You’ll Learn

• How to set client expectations from day one
• Five key elements of service excellence
• The role of clear communication in service and warranty success
• Proactive vs. reactive quality management
• Risk response and mitigation strategies
• A step-by-step project handover process with the right documentation

Why Join

By the end of this course, you’ll walk away with practical strategies, templates, and processes you can immediately apply to your residential construction projects. You’ll not only earn 4 CPD points—you’ll gain confidence in managing service and warranty with professionalism and efficiency.

📧 For questions, contact: lgobert@rylanbc.ca